Hotel Casa Santo Origen, located at Calle Huajal No. 100, San Felipe del Agua, Oaxaca, Mexico, 68026, with the website https://hotelcasasantoorigen.com/, is responsible for the use and protection of your personal data. Here we inform you of the following:

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Who is our Data Protection Coordinator and how to contact them?

Our Data Protection Coordinator is the person within Hotel Casa Santo Origen, formally appointed by our General Manager, to promote and ensure the protection of the personal data we hold, as well as to attend to the rights of the holders. For all matters related to the processing and protection of your personal data, you can contact our Data Protection Coordinator by sending an email to the following address: [email].

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For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes, which are necessary to provide you with our services:

• Reserve and/or register you and provide you with the services you request or contract.

• Provide lodging and/or food and beverage services.

• Facilitate our facilities and services for meetings, weddings, banquets, or events.

• Grant memberships or day passes for the exclusive use of our facilities.

• Provide free safe deposit box service.

• Provide parking service.

• Assist in requesting taxi service.

• Address special needs due to your health status or disabilities.

• Enroll you in our rewards programs and apply points to your account, if you wish.

• Provide immediate cash loans for extraordinary payments to third parties, charged to your account (“paid out”).

• Handle lost and found item requests.

• Track and charge for the services and consumptions you incur.

• Create and maintain our customer database.

• Issue invoices and/or payment receipts.

• Send account statements.

• Address clarifications, complaints, and inquiries.

• Process returns or refunds.

• Perform financial analysis of accounts receivable.

• Manage debt collection if necessary.

• Draft contracts or agreements for negotiated rates with deferred payments or collection dates.

• Video surveillance for security reasons.

 

Additional Purposes

We will use your personal information for the following secondary purposes, which are not necessary for the requested services but allow us to provide better service and promote our services:

• Send you information about Hotel Casa Santo Origen and/or hotels belonging to Grupo Brisas, as well as various seasonal offers.

• Send you promotions of our rewards programs.

• Conduct surveys to evaluate your satisfaction and the quality of our services.

• Marketing, advertising, commercial prospecting.

 

If you do not want your personal data to be processed for the secondary purposes mentioned, you can inform us by sending an email to our Data Protection Coordinator. Refusal to use your personal data for these purposes will not be a reason to deny the services you request or contract with us, and you have five business days to notify us, without prejudice to subsequently exercising your right of revocation or opposition.

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What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following categories of personal data: identification; contact; financial and/or patrimonial; labor; health data, which are considered sensitive personal data. We inform you that before we collect your sensitive personal data, we will request your express and written consent to this privacy notice.

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With whom do we share your personal information and for what purposes?

We inform you that your personal data may be transferred within the country to the following individuals or entities, without requiring your legal consent:

• Authorities to whom we must provide it by law, to comply with the corresponding regulations.

• Authorities, when the transfer is necessary for the recognition, exercise, or defense of a right in a judicial process.

• Doctors, paramedics, or health service providers, in case of an accident, medical emergency, or health situation, to assist you.

 

We may also transfer your identification and contact personal data to the following individuals or entities, for which we do require your consent:

• Credit card payment processors, E-global and Prosa, if they request data about your consumptions due to a charge clarification. The purpose of the transfer is to assist these processors in making the clarification.

• Nearby hotels to help you find accommodation if, due to an event beyond our control, we cannot honor your reservation (only the name is transferred).

• Electronic mail service companies to send you information about our services and promotions.

• Hotel and marketing companies to promote our services.

 

If you do not express your refusal to carry out these transfers, which you can do by sending an email to our Data Protection Coordinator, we will understand that you have given us your consent.

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How can you access, rectify, or cancel your personal data, or object to its use?

You have the right to know what personal data we hold about you, how we use it, and the conditions of its use (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); and to object to the use of your personal data for specific purposes (Opposition) under the terms permitted by applicable regulations. These rights are known as ARCO rights. To exercise any of the ARCO rights, you may submit the corresponding request through an email addressed to our Data Protection Coordinator, who will inform you of the procedure and requirements for exercising these rights, and will address any questions or comments you may have in this regard. You can also exercise your ARCO rights by requesting and filling out the corresponding form at the reception of Hotel Casa Santo Origen, known as the “ARCO Rights Request”.

 

Our Data Protection Coordinator will follow up on your request in compliance with applicable regulations. You may revoke the consent you have given us. However, it is important to note that not all cases will be able to conclude the use of your data immediately, as we may be legally required to continue processing your personal data. You should consider that for certain purposes, revoking your consent may mean that we will not be able to continue providing the service you requested, or it will end your relationship with us. To revoke your consent, you must submit your request through an email to our Data Protection Coordinator, who will inform you of the procedure and requirements for exercising this right and address any questions or comments you may have. You can also exercise your right of revocation by requesting and filling out the corresponding form at the reception of Hotel Casa Santo Origen, known as the “ARCO Rights Request”. Our Data Protection Coordinator will follow up on your request in compliance with applicable regulations.